Refund & Exchange Policy

Due to the nature of our bespoke handmade custom products which are made to order, we are unable to offer refunds or exchanges. 

If your item is faulty, damaged or incorrect please contact us immediately on hello@emiandkoa.com so that we can evaluate the issue and make it right.

Please note all shipping costs are non-refundable. 

If you have any further questions please contact us at hello@emiandkoa.com